Return & Exchange Policy

Cancellation Policy

For all CASH ON DELIVERY orders purchased online, cancellations must be made within 24 hours of placing the order. Any cancellations for PREPAID orders will be issued with a credit note.

Exchange Policy

Exchange is permissible if approached within 2 days for damage and 7 days for other reasons of delivery with additional shipping charge.

The minimum cost for reverse exchange, wherein you have chosen for us to collect it, comes at a cost of Rs. 150 which is borne by the customer.

OR

You can choose to send it across to our warehouse, wherein we do not charge you. Please contact our customer care to help you with the address.You can follow the easy procedures through the website in case you like to exchange the style in a different style.

Please note: The exchange fee is not adjustable with the product price. The exchange product has to be equal or higher priced.

 

https://iroshops.com/apps/return_prime

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Return Policy

We try to be the best we can be. However, at times, we may miss the mark. To make up for that, we ensure you enjoy a simple return policy. Our return or extend policy extends to 7 days, Meaning, if your claim falls within our return conditions, you can return or exchange your products against a store credit within 7 days from the delivery. Any request beyond that will not be entertained.

Here are some our return and exchange conditions:

  • The returning products must be unused, in completely new condition with all the labels intact.

  • No product be entertained back if it has its label removed or moved.

  • Products that are purchased during a sale or on a discount will not be accepted for return or exchange.

  • Your return request must have a legit reason. Returning it simply because you don’t like it will not be entertained.

  • As refund for return, only store credits will be provided. No cash refunds.

  • The issue in fitting or size is liable only for exchange and NOT return.

  • If you notice any defect in the product, it qualifies for an exchange, unless otherwise mentioned.

  • These conditions are subject to change and further revision.

Once your request is approved, we will send a pickup person at your address on a conveyed date and time. Our team will be in touch with you throughout, assuring you maximum convenience. Note, pickup can be arranged only once; following that, you will have to courier back the product yourself to a provided address. Also, the package must be picked up within 7 days from the delivery. Any request beyond that will not be considered.

Refund Policy

Money will be refunded for any return as per the return policy after deducting the courier charges. Refund for return, only as store credits will be provided. No cash refunds.

Alteration

If the size of the product is not according to your requirement, we also provide alteration as per availability and following the exchange guidelines. Just send back your product, along with asked order ID and other details, after confirming with one of our customer executives.

​For more information or if you have any other question, feel free to contact us today.